Two separate jobs for a hotel. Zoomie answers your guests on WhatsApp, Instagram, Messenger and Gmail, in their own language, at any hour — and gives the guests in your rooms a booking site under your own name for your activities.
Median first reply, 3pm or 3am
Languages answered in the guest's own
In-house guests book something during their stay
Added activity revenue per occupied room, per stay
An AI that reads and answers your guests on the accounts you already run, in whatever language they write in.
One inbox
Connect the accounts you run today. Zoomie reads every incoming message, answers in the guest's language, and keeps one thread per guest — so the person who asked about parking on Instagram isn't a stranger when they email about check-in.
Where most direct bookers ask their first question. Templates, media and voice notes included.
DMs and story replies from people who found the pool photo and want to know if it's free in June.
Your Facebook page inbox, answered on the same rules as everything else.
Long enquiries, group requests and invoices — read, sorted and drafted with the rest.
Optional · Cloudbeds
Zoomie reads your Cloudbeds inventory before it answers, so every room, date and rate it quotes is one you can honour.
Do you have anything with a sea view for Friday to Sunday, two adults?
Deluxe Sea View is open Friday to Sunday at $186 a night for two, breakfast included. Two rooms are left at that rate — here is the direct link.
Connected today.Live rooms, rates and restrictions, read before every answer.
More coming soon.Other PMSs and channel managers are on the way.
A booking site under your own name for the guests already in your rooms, run from a dashboard your team controls.
The guest site
A guest checks in and opens your Experiences site from a QR code in the room — your logo, your colours, your own address, nothing to install. They see what you run tomorrow, what has seats left, what it costs, and they book it there. You are paid directly, with no marketplace taking a cut.
The dashboard
Add an activity, retire one, change a price, cap the seats, set a cut-off time. Every edit reaches the guest site immediately — pause the cooking class at lunchtime and it is gone from every phone in the building before the afternoon.
Book a demo| Activity | Seats left | Price | Status |
|---|---|---|---|
| Sunset catamaran | 6 / 20 | $46 | Selling |
| Sunrise temple walk | 11 / 14 | $32 | Selling |
| Reef snorkel trip | 0 / 12 | $58 | Full |
| Cooking class | 8 / 8 | $28 | Paused |
How each one works
The guest asks
A message lands on WhatsApp, Instagram, Messenger or Gmail, in whatever language the guest speaks.
Zoomie checks
It reads the request against your policies, and — if you connect Cloudbeds — against what is genuinely open on those dates.
Zoomie answers
A real answer in the guest's language, in the thread they started. Anything it should not decide goes to your team instead.
You load the catalogue
Your activities, seats, prices and cut-off times go into the dashboard once, and your team edits them from then on.
The guest opens the site
A QR code in the room or a link at check-in opens your branded site on their phone. No install, no account.
They book and you are paid
Card on the spot or charged to the room. The seat is held, your team sees the manifest, and no commission leaves the building.
Pricing
A busy night shouldn't cost more than a quiet one. We are setting pricing with our first properties — tell us your size on the demo and we will quote you. Billed monthly, and you can leave at the end of any month.
For a single property answering guests on its two busiest channels.
Pilot pricingset with your property
For a hotel that wants the in-stay booking site on its own, without the messaging.
Pilot pricingset with your property
Recommended
Every channel, live availability from Cloudbeds, and your own activity storefront.
Pilot pricingset with your property
Questions
Yes, and most properties do. Guest messaging and Experiences are separate products with separate prices. Plenty of hotels run the guest site without ever connecting a messaging channel, and plenty answer messages without selling a single activity.
No. The site runs at your own address and reaches guests through a QR code in the room, a link at check-in, or a link from your main website. If you also run the messaging product, Zoomie can additionally offer those activities inside guest conversations — that is the only thing the pairing adds.
It stops and hands the thread to your team, with the conversation and the guest's history attached. Zoomie will not invent a rate, a room or a policy. You set the topics it must always escalate.
No. Zoomie answers messages on all four channels without it. Connecting Cloudbeds is what lets it quote live availability and rates instead of directing the guest to your booking page.
At any moment. Open the thread, start typing, and Zoomie steps back until you hand it over again. Everything stays in one history the next person can read.
A small “Powered by Zoomie” line in the footer, and nothing else — your logo, your colours and your copy everywhere else, opening in the phone's browser with nothing to install. On Concierge you can point your own domain at it and remove that line, so nothing on the site names us. Guests book with you either way, and payouts go to your account.
About a week either way. Connecting the messaging channels takes an afternoon; the rest is teaching Zoomie your policies and room types. For Experiences, the work is loading your catalogue and setting up your address.
Messages are processed to answer the guest and stored under your property's account. Data is never sold, and never used to train models outside your property. You can export or delete a guest's history on request.
Book a demo
Twenty minutes. Tell us which product you want to look at and we set that one up in a sandbox — your channels answering your real questions, or your activities loaded into a booking site at your own address. Look at both if you like.
